Last updated: July 2026
Advance payments collected to initiate a project are non-refundable once work has commenced, as they cover initial planning, design, and resource allocation.
For milestone-based projects, refunds (if applicable) are calculated only for milestones not yet started. Work already delivered or in progress is non-refundable.
If a client cancels a project after work has begun, payment is due for all work completed up to the cancellation date. Any remaining advance beyond completed work may be refunded at our discretion, minus administrative costs.
In the rare case that we are unable to deliver a contracted service, clients will receive a full or partial refund based on work completed, as mutually agreed.
Hosting, maintenance, and subscription-based services are billed periodically and are non-refundable for the active billing cycle once the service has been provisioned.
To request a refund review, please contact us at info@ariseitmedia.com with your project details. Refund requests are reviewed on a case-by-case basis.